Frequently Asked Questions

  • 1. How does RxProtect help me?

    RxProtect works with your employer to make certain brand-name and specialty medications completely free for you. We remove cost as a barrier so you can stay on the medication your doctor prescribed — without worrying about copays or affordability.

  • 2. Will I have to switch pharmacies or doctors?

    No. You’ll still work with your same doctor, and we’ll coordinate everything for you. Once enrolled, your medications are shipped directly to your home in safe, temperature-controlled packaging — with real people tracking every step.

  • 3. Is it really free? What’s the catch?

    There’s no catch. Your employer partnered with RxProtect to make specific high-cost medications available to you at no cost. Most members do not pay anything out of pocket — not even shipping or handling.

  • 4. How do I receive my medication?

    Your medication is delivered right to your doorstep — or to any address you choose. Every shipment is securely packaged, temperature-controlled, and tracked in real time to ensure it arrives safely and on time.

  • 5. Who do I talk to if I have questions about my medication?

    You’ll have access to a dedicated RxProtect team — real people, not a call center. Whether you want to speak with a pharmacist, check your refill, or update your shipping address, we’re here to help by phone, text, or email whenever you need us.

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