Terms and Conditions and Privacy Policy

RxProtect may change, modify, add or remove portions of these Terms and Conditions of Use, at any time. You should periodically check these Terms and Conditions of Use for changes. Your continued use of the client portal following the posting of any changes to these Terms and Conditions of Use will mean that you accept and agree to such changes. As long as you comply with these Terms and Conditions of Use, RxProtect grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the portal.

RxProtect is required by law to maintain the privacy of Protected Health Information (“PHI”) and to provide you with notice of our legal duties and privacy practices with respect to PHI.  An affiliated covered entity is a group of organizations under common ownership or control who designate themselves as a single affiliated covered entity for purposes of compliance with the Health Insurance Portability and Accountability Act (“HIPAA”). RxProtect, its employees, workforce members are involved in providing and coordinating medications and are all bound to follow the terms of this Notice of Privacy Practices (“Notice”). The members of the RxProtect affiliated covered entity will share PHI with each other for the treatment, payment and health care operations of the affiliated covered entity and as permitted by HIPAA and this Notice

PHI is information that may identify you and that relates to your past, present, or future physical or mental health or condition, the provision of health care products and services to you or payment for such services. This Notice describes how we may use and disclose PHI about you, as well as how you obtain access to such PHI. This Notice also describes your rights with respect to your PHI. We are required by HIPAA to provide this Notice to you.

RxProtect is required to follow the terms of this Notice or any change to it that is in effect. We reserve the right to change our practices and this Notice and to make the new Notice effective for all PHI we maintain. If we do so, the updated Notice will be posted on our website and will be available at our facilities and locations where you receive health care products and services from us. Upon request, we will provide any revised Notice to you.


We may use and disclose your PHI to provide and coordinate the treatment, medications and services you receive. For example, we may disclose PHI to pharmacists, doctors, nurses, technicians and other personnel involved in your health care. We may also disclose your PHI with other third parties, such as hospitals, other pharmacies and other health care facilities and agencies to facilitate the provision of health care services, medications, equipment and supplies you may need. This helps to coordinate your care and make sure that everyone who is involved in your care has the information that they need about you to meet your health care needs.

Health Care Operations

We may use and disclose your PHI for our health care operations. Health care operations are activities necessary for us to operate our health care businesses. For example, we may use your PHI to monitor the performance of the staff and pharmacists providing treatment to you. We may use your PHI as part of our efforts to continually improve the quality and effectiveness of the health care products and services we provide. We may also analyze PHI to improve the quality and efficiency of health care, for example, to assess and improve outcomes for health care conditions. We may also disclose your PHI to other HIPAA covered entities that have provided services to you so that they can improve the quality and effectiveness of the health care services that they provide. We may use your PHI to create de-identified data, which is stripped of your identifiable data and no longer identifies you.

Business Associates

We may contract with third parties to perform certain services for us, such as billing services or consulting services. These third party service providers, referred to as Business Associates, may need to access your PHI to perform services for us. They are required by contract and law to protect your PHI and only use and disclose it as necessary to perform their services for us.

To Communicate with Individuals Involved in Your Care or Payment for Your Care

We may disclose to a family member, other relative, close personal friend, or any other person you identify, PHI directly relevant to that person’s involvement in your care or payment related to your care. Additionally, we may disclose PHI to your “personal representative.” If a person has the authority by law to make health care decisions for you, we will generally regard that person as your “personal representative” and treat him or her the same way we would treat you with respect to your PHI.

Judicial and Administrative Proceedings

If you are involved in a lawsuit or a dispute, we may disclose your PHI in response to a court or administrative order. We may also disclose your PHI in response to a subpoena, discovery request, or other lawful process instituted by someone else involved in the dispute, but only if efforts have been made, either by the requesting party or us, to first tell you about the request or to obtain an order protecting the information requested.


We may use your PHI to conduct research and we may disclose your PHI to researchers as authorized by law. For example, we may use or disclose your PHI as part of a research study when the research has been approved by an institutional review board or privacy board that has reviewed the research proposal and established protocols to ensure the privacy of your information.

Your Health Information Rights

Obtain a paper copy of the Notice upon request

You may request a copy of our current Notice at any time. Even if you have agreed to receive the Notice electronically, you are still entitled to a paper copy. You may obtain a paper copy at the site where you obtain health care services from us or by contacting the Privacy Office.

Request a restriction on certain uses and disclosures of PHI

You have the right to request additional restrictions on our use or disclosure of your PHI by sending a written request to the Privacy Office. We are not required to agree to the restrictions, except in the case where the disclosure is to a health plan for purposes of carrying out payment or health care operations, is not otherwise required by law, and the PHI pertains solely to a health care item or service for which you, or a person on your behalf, has paid in full.

Request communications of PHI by alternative means or at alternative locations

You have the right to request that we communicate with you about health matters in a certain way or at a certain location. For instance, you may request that we contact you at a different residence or post office box, or via e-mail or other electronic means. Please note if you choose to receive communications from us via e-mail or other electronic means, those may not be a secure means of communication and your PHI that may be contained in our e-mails to you will not be encrypted. This means that there is risk that your PHI in the e-mails may be intercepted and read by, or disclosed to, unauthorized third parties. To request confidential communication of your PHI, you must submit a request in writing to the Privacy Office. Your request must tell us how or where you would like to be contacted. We will accommodate all reasonable requests. However, if we are unable to contact you using the ways or locations you have requested, we may contact you using the information we have.

Notification of a Breach

You have a right to be notified following a breach of your unsecured PHI, and we will notify you in accordance with applicable law.

For More Information or to Report a Problem

If you have questions or would like additional information about RxProtect privacy practices, you may email support@rx-protect.com. If you believe your privacy rights have been violated, you can file a complaint with the Privacy Officer or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint.

Wholesale Medication Sourcing

The RxProtect, LLC technology platform sources medications from both a USA and an International wholesale specialty pharmacy supplier. The following Terms and Conditions apply specifically to the international wholesale medication supplier and fulfill the contingents and definition of Personal Importation:

TRUE NORTH MEDS INC is a pharmacy that specializes in providing distance care from a head office located in Winnipeg, Manitoba, Canada. For more information on term and conditions, with respect to the sales and delivery of medication, you can visit True North Meds Inc website at www.truenorthmeds.com.

In addition the following regulations, term and conditions governs all sales between TRUE NORTH MEDS INC, and the patient.

The patient is of the age of majority and legally entitled to purchase and receive the medications requested of TRUE NORTH MEDS INC (“True North”) and its Partners or Agents, and:

I. The patient wishes to purchase medication from, and have their order filled by a licensed pharmacy in Canada.

II. The patient has been examined with in the last 12 months and has received a lawfully prescribed prescription from a physician licensed to practice medicine within the patient’s home jurisdiction. The patient is not seeking medical advice or relying on medical information from True North or their agents.

III. The patients consents to True North and their agent physician being able to contact the patient’s physician, who issued the prescription, as it pertains to prescribing and dispensing of their medications. The patient understands that the reason for this consent is to provide each agent physician and True North with the opportunity to conduct an independent analysis of whether the prescription obtained is suitable and to discuss any medical conditions that may arise.

IV. The prescription has not been altered in any way, nor has it been filled prior to submission to True North.

V. The patient will immediately contact their physician who prescribed their medication, if they suffer any unexpected side effects from medications ordered from True North.

VI. The patient understands that the medications are sold, dispensed, and delivered within the jurisdiction of where the dispensing pharmacy operates. In the case of TRUE NORTH, this jurisdiction is Winnipeg, Manitoba, Canada. The patient understands that they are the one shipping the medication, not TRUE NORTH.

VII. The patient agrees to use the medication ordered through True North, according to the instructions stated by the physician who provided the prescription, at the patient’s home jurisdiction. The patient will not allow anyone else to use their medications.

VIII. The patient has fully and accurately disclosed their personal and health information and authorizes TRUE NORTH to collect and use the information for the processing and delivery of the orders placed by the patient.

IX. The patient grants to TRUE NORTH power of attorney to take all steps, sign all documents, and act on the patient’s behalf for the purposes of obtaining an equivalent prescription recognized and valid within the dispensing pharmacy’s jurisdiction. This would be the same steps that the patient would perform if they were present in the pharmacy’s jurisdiction. This shall include but not limited to collecting and using the patient’s personal and personal health information as is needed to process their order. This shall continue until the patient revokes permission, which can be done at any time.

X. The patient adheres to the jurisdiction of the dispensing pharmacy’s operations. All agreements reached or contracts formed will be made in the jurisdiction of the pharmacy, the laws of the jurisdiction shall govern all transactions, and the courts in the jurisdiction of the pharmacy shall be sole and exclusive authority regarding any dispute arising between the patient and the dispensing pharmacy.

XI. The patient understands that they accept responsibility for shipping and receiving their medication. The patient accepts that there may be delays, such as customs holding the package, and that True North has no control over unexpected delays. True North takes all necessary precautions to pack your items in a safe and reliable manner. The patient agrees that they are responsible having someone to sign and accept shipments that requires a signature on delivery. True North is not responsible for shipments that arrived and no one was available to sign for delivery.

Effective Date

This Notice is effective as of May 1, 2021